Privacy Policy

Discretion is part of our service. We collect only what is reasonably necessary, restrict access on a need-to-know basis, and do not publicise a guest’s identity, itinerary, images or relationship with Luxora without explicit permission. A guest may mention Luxora publicly; that does not give Luxora permission to identify or feature the guest.

Identity and contact details; nationality and passport/visa information where needed; travel dates and preferences; accommodation, dining and mobility needs; payment and transaction records; emergency contacts; communications; website and device information; and consent records.

Health, dietary, accessibility, religious or other sensitive preferences are collected only when relevant to safety or service delivery and with an appropriate lawful basis. Children’s information is processed only with a competent person’s authority or another lawful ground.

To prepare quotations and itineraries; confirm and manage bookings; deliver concierge and safety support; communicate changes; meet legal, accounting and security duties; protect guests and Luxora; resolve complaints; and, where permitted, send relevant marketing.

Processing is based on consent, steps requested before contracting, performance of a contract, legal obligations, or Luxora’s legitimate interests where these do not override the data subject’s rights. Optional preference information may be withheld, although this can limit personalisation. Marketing consent can be withdrawn at any time.

We share the minimum necessary information with carefully selected accommodation, transport, aviation, activity, dining, security, payment, technology and professional-service providers. Some providers may be outside South Africa. Luxora will use reasonable contractual and organisational safeguards and will not sell personal information.

Records are kept only for as long as reasonably required for service delivery, legal, tax, insurance, dispute and legitimate business purposes, then securely deleted or anonymised. Luxora uses access controls, strong authentication, secure sharing, device safeguards, backups, staff confidentiality and supplier checks proportionate to risk. No system is completely risk-free.

Subject to law, a person may request access, correction, deletion, restriction or objection; withdraw consent; challenge direct marketing; and complain to Luxora or the Information Regulator. Identity may be verified before actioning a request.

Information Officer: Palesa Mofokeng. Privacy enquiries and requests: details@luxorasouthafrica.com.

Luxora South Africa is operated by Luxury Solo Travels South Africa (Pty) Ltd.

Registered entity: LUXURY SOLO TRAVELS SOUTH AFRICA (PTY) LTD. Registration number: 2026/586379/07. Physical address: 1866 Tulela Street, Benoni 1501, South Africa.

Suspected compromises must be reported immediately to the Information Officer. Luxora will contain and assess the incident, preserve evidence, notify the Information Regulator and affected data subjects as soon as reasonably possible where required, and record corrective action.

• Protection of Personal Information Act 4 of 2013 (POPIA), as amended or replaced.
• Consumer Protection Act 68 of 2008 (CPA), as amended or replaced.
• Electronic Communications and Transactions Act 25 of 2002 (ECTA), where applicable.
• Applicable supplier terms, common law, and other binding South African requirements.